Refund Policy

1. Product Nature & Waiver of Withdrawal Right

This platform operates on a 30-Day Digital Service Pack model (Token Pack). Upon purchasing, you receive computing tokens valid for exactly 30 days. Tokens are deducted in real-time based on actual AI API usage.

Tokens are solely used to offset platform service fees. If a user voluntarily stops using the service, or if the tokens naturally expire after 30 days, the remaining unused tokens are non-refundable.

Notice for EU/UK Consumers: By purchasing a Token Pack, you explicitly consent to the immediate performance of the digital service and acknowledge that you thereby waive your 14-day statutory right of cancellation/withdrawal.

2. Eligible Refund Cases

Refunds are supported exclusively in the event of platform-side technical failures, specifically:

• After a successful payment, a system glitch prevents the account balance from being credited, resulting in zero service access.
• Core platform services suffer prolonged, large-scale downtime exceeding 24 hours. In this case, we will refund the unconsumed balance based on system statistics.

3. Non-refundable Cases

We reserve the right to deny refund requests under any of the following circumstances:

• Refunds requested due to personal reasons: operational mistakes, purchasing the wrong amount, inability to use, no longer needing the tool, or idle accounts.
• The user voluntarily abandons the account or ceases to consume platform services.
• Subjective dissatisfaction with the AI-generated content (e.g., outputs did not meet expectations).
• Account involvement in terms of service violations, malicious cash-outs, or abuse.
• The account balance has already incurred any usage or consumption history.
• Delays caused by third-party payment gateways or user operational errors unrelated to platform faults.
• Unused Tokens that have naturally expired 30 days after the exact time of purchase.

4. Refund Method & Timeline

4.1 For eligible refund orders, funds will be returned to the original payment method used.

4.2 We will verify order and usage records within 1-3 business days upon receiving the request. Once approved, actual arrival times depend on the processing cycles of the payment gateway and your bank.

5. How to Request a Refund

If you encounter a platform failure eligible for a refund, please contact us at [soloos123@zohomail.com ]. Please provide your registered email, Order ID, and a brief description of the issue. We will review and process your request promptly.

6. Policy Interpretation

This Refund Policy aligns entirely with the platform's Terms of Service. All paid transactions imply that the user has read and agreed to these rules by default.